Eligible concerns
Contact us promptly if an item arrives damaged, leaking, incorrect, or otherwise compromised in transit. Include clear photographs and your order number.
Non-returnable products
For hygiene and safety, opened consumables and ritual products cannot be returned because of preference or change of mind.
Resolution
After review, an eligible concern may be resolved through replacement, store credit, or refund to the original payment method.
Processing time
Approved refunds may take five to ten business days to appear, depending on your bank or payment provider.